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Patient FAQs

Questions we hear every day

Appointments, hours, insurance, cost and what we can treat, answered plainly. Can't find yours? Call or text 303-861-7878.

Frequently asked questions

Do I need an appointment?

No. Walk in to any clinic, or reserve a time online if you'd rather not wait. Telehealth visits are booked online.

What are your hours?

Every clinic is open until 11 PM, every day of the year, including weekends and holidays. Denver Southeast, Littleton and Thornton open at 8 AM daily. Denver Highlands is open 5 PM to 11 PM on weekdays and 8 AM to 11 PM on weekends. Telehealth runs 8 AM to 11 PM daily. See each clinic's hours and address.

Do you take my insurance?

We bill your insurance. We have contracts with all major commercial and government plans, including Medicare and Colorado Medicaid. We can't guarantee we're in network for every commercial plan, because insurers sometimes build narrow networks without telling us.

At the visit we collect your copay and file the claim, then bill any remainder after your insurer processes it. If your plan treats us as out of network or denies the claim, we reduce what you owe to our self-pay rate. Cost and insurance details.

How much does a visit cost without insurance?

Our self-pay prices are posted before you're seen, and an in-clinic visit has a firm maximum however complex it turns out to be. Telehealth visits, physicals and many tests have their own flat fees, and you can split a visit into two payments. See current self-pay prices.

What can you treat?

Most illnesses and injuries that need care today but aren't life-threatening: colds, flu, COVID-19, sore and strep throat, ear and sinus infections, UTIs, rashes, sprains, minor fractures, cuts that need stitches, burns and more. We also do physicals, drug screens, TB tests, vaccines, EKGs, rapid tests and IV fluids. Browse what we treat and our services.

Do you see children?

Yes. Patients of all ages are welcome, and we do sports and school physicals for kids.

What is a telehealth visit good for?

A telehealth visit is a video visit with an AfterOurs clinician. It works well for minor problems like colds, sinus infections, allergies, UTIs and rashes. If what you have needs an exam in person, we'll tell you and point you to the nearest clinic. How telehealth works.

When should I go to the ER instead?

Call 911 or go to the nearest emergency room for chest pain or pressure, trouble breathing, signs of a stroke (a drooping face, arm weakness or slurred speech), severe bleeding, a serious head injury, a major broken bone, or anything you believe is life-threatening. If you come to us and need a hospital, we'll tell you plainly and help you get there.

Do you have Spanish-speaking staff?

Yes. Se habla español: almost all of our staff speak Spanish, and our online check-in has an Español option.

Will my primary care doctor know about my visit?

Yes, if you tell us who they are. We work alongside primary care doctors rather than replacing them, and we send visit notes back so your care stays in one place. If you don't have a primary care doctor, we can suggest one near you.

Do you treat work injuries?

Yes. We treat work injuries and provide workers' compensation care, return-to-work exams, drug screens and physicals for employers we have an agreement with. Information for employers.

How do I get my medical records?
Who do I contact about a bill?

Call or text our billing team at 303-951-7897, or email patientbilling@afteroursdoc.com.

Our clinics

  • Denver Highlands

    Checking hours…

    4500 W 38th Ave, Suite 220
    Denver, CO 80212

    Mon – Fri 5:00 PM – 11:00 PM · Sat – Sun 8:00 AM – 11:00 PM

    Clinic details
  • Denver Southeast

    Checking hours…

    6895 E Hampden Ave
    Denver, CO 80224

    Daily 8:00 AM – 11:00 PM

    Clinic details
  • Littleton

    Checking hours…

    101 W Mineral Ave, Unit 105
    Littleton, CO 80120

    Daily 8:00 AM – 11:00 PM

    Clinic details
  • Thornton

    Checking hours…

    3212 E 104th Ave
    Thornton, CO 80233

    Daily 8:00 AM – 11:00 PM

    Clinic details

Need care today?

Book online or walk in. Every clinic is open until 11 PM.