Patient reviews & feedback

Such good care -- and excellent response/fix after I experienced a problem in reaching them by phone/email ! I'm upgrading to 5-star "EXCEPTIONAL" rating. My original review: Good care -- dismal reach-ability! Phone and email don't work. I'm giving low-stars in the hopes that someone will reach out to me to explain or fix.

Juli S. · Oct 11, 2026

I’ve received care at this clinic before and usually had quick, polite, and efficient visits. Unfortunately, my most recent experience was disappointing. I was told a prescription would be sent to my pharmacy, but it never arrived. When I contacted the clinic, I received a portal message that didn’t clearly explain the change or my results, so I had to call again to ask for a follow-up from the provider. During the call, I felt my questions were treated as an inconvenience, and I received unclear information about whether anything was still pending. I left feeling confused rather than informed. I hope the clinic improves how it communicates treatment plans and follow-up information. Based on this experience, I wouldn’t choose this provider again.

Donna H. · Oct 3, 2026

This was the only urgent care open within 30 min of our house at 9pm on a Friday night. We brought our tot in for a small face laceration - only needed two shallow stitches and was refused treatment because Afterhours didn’t have the ability to “burrito” (swaddle) our tot while inserting stitches. Without even looking at the wound they tried to turn us away - but we insisted they take a look. Again refused because they “weren’t equipped to handle two shallow stitches for a toddler”. They referred us to Childrens ER (30 min south). So now our bill is 5-10x. Absolutely ridiculous because all Childern’s used to swaddle our tot was a bed sheet. If I could give Afterhours zero stars I would.

Stephanie F. · Jul 18, 2026

I loved that I was able to book an appointment! Don’t judge a book by its cover because the outside doesn’t look like it would be a nice place inside. The staff was great and it was very clean. We got in and out within 30 minutes. Would highly recommend

Nora A. · Oct 25, 2026

Sadly I cannot recommend this location. The NP who saw me and said she would call in a stronger script never bothered. I arrived to pick it up and there was no record of it. I contacted the business to complain and received no text or call in response. What unprofessionalism. Don't say you are going to do something and not follow through. I trusted the office and didn't ask for notes on the way out. So now I'm out $175 for a visit that was an absolute waste of time and money.

Jillia W. · Oct 18, 2026

Overall, excellent experience. Longest part was doing the intake, but that's pretty standard no matter what urgent care you go to. Everyone was polite, greeted me on arrival, and cleared up any confusion I might have had initially (I thought I went to the wrong place at first because it was just so nice and clean and not like other urgent cares at all, along with being tied with another clinic). I was seen swiftly and had all my issues addressed in a matter of fact manner, which I truly appreciate. I felt like I was participant in my care as well as getting seen by the doctor and the staff there. Everything was done very smoothly and there was little wait time. I think even if there were other people there waiting, the whole operation was very efficient, and so there was little lag. I was also impressed at the station up front with masks, hand sanitizer, pens, clipboard and water. I think it's a remarkable place to have it instead right at the front desk so people who are coming in like me, coughing and hacking don't have to struggle too far in before masking up if they don't have a mask on hand. I very much appreciated this. Hopefully I don't have to come in again for awhile, but if I do, I know where to go!

Leslie · Sep 22, 2026

I don’t often give a five star review because I think they’re really hard to replicate and I have a high standard, but this place is amazing, Every single time I’ve come in I have had nothing but super positive experience/experiences!! My kids have gotten in and out the longest we had to wait was like eight minutes, The providers all were fantastic and fun and sweet and took time with each of us!! Truly, as far as urgent cares go I think this is the top!

Jill H. · Oct 23, 2026

I rate this place exceptionally. IF YOU NEED AN URGENT CARE VISIT, PLEASE GO HERE. The care that we received tonight at 10:45 in the evening was phenomenal. From the darling At the front desk to our nurse and also especially our doctor. Miss Sancie Who I believe was the manager was so helpful so kind - Actually listened to what my fears were with my son’s cough and wanted to help. I’ve been to too many ER and urgent cares where I don’t feel emotionally cared for and miss Sancie did that. I say emotionally because a lot of the time I have been dismissed or my fears are not listening to. Let’s talk about our doctor, Miss Nancy She was so attentive to my son and really made sure that we quickly got treatment. He has been sick with a cold. He had the worst cough ever I have ever heard, and I almost thought about taking him to the emergency room. She gave him a steroid to stop the awful cough within 10 minutes of me meeting her diagnosed assessed, took into our medical information and treated him.. Really grateful for this place and we are going to be using that as our family urgent care from now on. Great staff, clean environment, super kind, and friendly. I certainly recommend if you’re looking for a place or need to go to the doctor.

Francesca M. · Aug 17, 2026

I went in for something that (thankfully!) didn’t end up being an issue, but overall had a good, solid experience here. Check-in process was smooth, they saw me right away, and I was in and out in less than thirty minutes. As far as customer service, front desk receptionist was great while the NP who saw me was a bit aloof, which is fine. I’d rather have efficiency than a new best friend, especially for urgent care. Overall, I’d certainly go back for additional care. Not sure how they handle billing or more severe issues, but I will update if I have any problems in either area in the future.

Marinna C. · Jul 14, 2026

I visited AfterOurs Urgent Care in Thornton at about 10pm. Registration was easy and, once I had completed the forms, I was seen right away. Kimberly and Emily/Veronica (I'm unsure of the name) were great. I thought I had a contact lens stuck in my eye and Kimberly did a full examination. It turned out I didn't have a lens in my eye. It just felt like it. I was out in 30 minutes. No notes.

Margaret I. · Nov 3, 2026

The lady behind the counter is extremely unpleasant. She never greets me just points towards the paper to fill out. She has darker hair and features and was wearing blue scrubs today. The other gal, who was sat near her, did my vitals and she was really kind and efficient. I thought the doctor and nurse practitioner were really informative and helpful. I've been here multiple times throughout the years. I had an issue last time with my chart being misread and I wound up taking 2 medications I didn't need. It was a terrible experience and I haven't really felt better since. I'm hoping to get my results with no issues this time.

Jessie M. · Oct 26, 2026

If I could put a half of a star, I would. The main reason is because of professionalism and acturate care. I came in with a sinus infection and they gave me medicine for the infection. Where the PROVIDER messed up was on a serious medical documentation. I requested for the provider to fill out a form while I was sick because I was unable to return to work. He took form and asked for clarification on the dates and he completed the form. No where in the paperwork I filled out did it mention this particular urgent care does not complete serious medical forms. Recently I was asked for A PROVIDER from AfterOurs to complete a new form. As I re-explained to the practioners about why I needed the new document filled out to be filled put by A PROVIDER there in the office. I had my billing statement, my medicine they prescribe me, and the form completed at the last visit. They looked at me confused and explained they are not suppose to fill out the paperwork because of the providers changing so often and if I needed that specific provider they would not be available. I tried to relay I did not need that specific provider. They still did not help me with completing a new form. I am confused how an independent company does not make sure EVERYONE PROVIDING SERVICES ARE ON THE SAME PAGE OF WHAT IS AND IS NOT ALLOWED AS FAR AS SERVICES AND SIGNING PAPERWORK. I would have understood if they could not have help because of limitations. I am frustrated because I came for help and now I have to look for help again. They suggested I go to a primary provider, thats it. Thank you AfterOurs, Dr. Randy Hunt, and Kimberly for having me run around for more care, I am charged more money, and making sure I have less time to recover. I would have not came to the office if they would have explained their services throughly. It seems like the business is more worried about making money off of you. I am disappointed to say the least.

Emmarie P. · Oct 16, 2026